{"id":9958,"date":"2025-06-02T19:05:51","date_gmt":"2025-06-02T19:05:51","guid":{"rendered":"https:\/\/vaxilpharma.com\/?page_id=9958"},"modified":"2025-06-02T19:38:00","modified_gmt":"2025-06-02T19:38:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vaxilpharma.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9958\" class=\"elementor elementor-9958\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31663a58 e-flex e-con-boxed e-con e-parent\" data-id=\"31663a58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5284c0 elementor-widget elementor-widget-heading\" data-id=\"f5284c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return and Exchange Policy for Medical Products<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d37798 elementor-widget elementor-widget-text-editor\" data-id=\"55d37798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"true\">\n<h6 class=\"sr-only\" style=\"text-align: center;\">\u00a0<\/h6>\n<div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\" tabindex=\"-1\">\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"relative flex-col gap-1 md:gap-3\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"b7742d99-9f9e-44a7-9169-29118be09490\" data-message-model-slug=\"gpt-4o\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words dark\">\n<p style=\"text-align: left;\" data-start=\"0\" data-end=\"281\">At Vaxel, your satisfaction and safety are our top priorities. Due to the sensitive nature of medical products, we follow strict policies regarding returns and exchanges to ensure the quality and safety of all items we offer.<\/p>\n<br \/><hr data-start=\"283\" data-end=\"286\" \/>\n<h4 data-start=\"288\" data-end=\"334\"><strong data-start=\"288\" data-end=\"334\">1. General Return and Exchange Conditions:<\/strong><\/h4>\n<ul>\n<li data-start=\"338\" data-end=\"772\"><strong data-start=\"338\" data-end=\"386\">Non-returnable or Non-exchangeable Products:<\/strong><br data-start=\"386\" data-end=\"389\" \/>To ensure your safety and the integrity of our products, most medical items\u2014including but not limited to: medications, medical supplies that come into contact with the body, personal care items, dietary supplements, and personal-use beauty products\u2014cannot be returned or exchanged once the original packaging is opened or the product is used, except in specific, exceptional cases.<\/li>\n<li data-start=\"776\" data-end=\"948\"><strong data-start=\"776\" data-end=\"799\">Original Packaging:<\/strong><br data-start=\"799\" data-end=\"802\" \/>All products eligible for return or exchange must be in their original, unopened, unused packaging, and in the same condition as when purchased.<\/li>\n<li data-start=\"952\" data-end=\"1075\"><strong data-start=\"952\" data-end=\"974\">Proof of Purchase:<\/strong><br data-start=\"974\" data-end=\"977\" \/>The original invoice or proof of purchase must be provided when requesting a return or exchange.<\/li>\n<li data-start=\"1079\" data-end=\"1203\"><strong data-start=\"1079\" data-end=\"1114\">Return\/Exchange Request Period:<\/strong><br data-start=\"1114\" data-end=\"1117\" \/>Requests must be submitted within <strong data-start=\"1153\" data-end=\"1163\">2 days<\/strong> from the date the product was received.<\/li>\n<\/ul>\n<hr data-start=\"1205\" data-end=\"1208\" \/>\n<h4><strong data-start=\"1210\" data-end=\"1252\">2. Eligible Return and Exchange Cases:<\/strong><\/h4>\n<ul>\n<li data-start=\"1254\" data-end=\"1319\">You may request a return or exchange only in the following cases:<\/li>\n<li data-start=\"1323\" data-end=\"1466\"><strong data-start=\"1323\" data-end=\"1356\">Damaged or Defective Product:<\/strong><br data-start=\"1356\" data-end=\"1359\" \/>If the product arrives damaged or has a clear manufacturing defect (e.g., broken, leaking, or defective).<\/li>\n<li data-start=\"1470\" data-end=\"1552\"><strong data-start=\"1470\" data-end=\"1492\">Incorrect Product:<\/strong><br data-start=\"1492\" data-end=\"1495\" \/>If the product delivered differs from what was ordered.<\/li>\n<li data-start=\"1556\" data-end=\"1719\"><strong data-start=\"1556\" data-end=\"1578\">Short Expiry Date:<\/strong><br data-start=\"1578\" data-end=\"1581\" \/>If the product has an expiry date of less than 3 months from the purchase date, and this was not clearly stated at the time of purchase.<\/li>\n<li data-start=\"1721\" data-end=\"1762\">In such cases, please follow these steps:<\/li>\n<li data-start=\"1766\" data-end=\"2012\"><strong data-start=\"1766\" data-end=\"1793\">Immediate Notification:<\/strong><br data-start=\"1793\" data-end=\"1796\" \/>Contact our customer service team immediately via [insert contact method, e.g., phone, email, or contact form], providing clear photos of the damaged or incorrect product, along with a copy of the purchase invoice.<\/li>\n<li data-start=\"2016\" data-end=\"2109\"><strong data-start=\"2016\" data-end=\"2039\">Product Inspection:<\/strong><br data-start=\"2039\" data-end=\"2042\" \/>An inspection will be arranged by our team or the shipping agent.<\/li>\n<li data-start=\"2113\" data-end=\"2213\"><strong data-start=\"2113\" data-end=\"2139\">Return or Replacement:<\/strong><br data-start=\"2139\" data-end=\"2142\" \/>If the product is confirmed to be damaged, incorrect, or near expiry:<\/li>\n<li data-start=\"2218\" data-end=\"2388\">We will arrange to retrieve the product and either refund the full amount or replace it with a new one of the same type\u2014based on your preference and product availability.<\/li>\n<li data-start=\"2393\" data-end=\"2455\">No additional shipping charges will be applied in these cases.<\/li>\n<\/ul>\n<hr data-start=\"2457\" data-end=\"2460\" \/>\n<h4><strong data-start=\"2462\" data-end=\"2487\">3. Refund Processing:<\/strong><\/h4>\n<ul>\n<li>Upon approval of the return request, the refund will be processed within <strong data-start=\"2564\" data-end=\"2583\">5 business days<\/strong> of receiving and inspecting the returned product.<\/li>\n<li>The refund will be issued using the same payment method used for the original purchase whenever possible.<br data-start=\"2742\" data-end=\"2745\" \/>For Cash on Delivery (COD) payments, the refund will be arranged via [insert refund method, e.g., bank transfer or store voucher].<\/li>\n<\/ul>\n<hr data-start=\"2879\" data-end=\"2882\" \/>\n<h4><strong data-start=\"2884\" data-end=\"2910\">4. Order Cancellation:<\/strong><\/h4>\n<ul>\n<li>Orders that have not yet been shipped can be canceled. Please contact our customer service as soon as possible to request cancellation.<\/li>\n<li>If the order has already been shipped, the standard return policy stated above will apply.<\/li>\n<\/ul>\n<hr data-start=\"3145\" data-end=\"3148\" \/>\n<h4><strong data-start=\"3150\" data-end=\"3180\">5. Additional Information:<\/strong><\/h4>\n<ul>\n<li>We reserve the right to refuse any return or exchange request that does not comply with the conditions stated in this policy.<\/li>\n<li>This policy is subject to change without prior notice. Please review it regularly.<\/li>\n<li>For any questions or complaints, feel free to contact our customer support team.<\/li>\n<\/ul>\n<hr data-start=\"3481\" data-end=\"3484\" \/>\n<h5><span style=\"color: #0000ff;\"><strong data-start=\"3486\" data-end=\"3515\">Customer Service Contact:<\/strong><\/span><\/h5>\n<ul>\n<li><strong data-start=\"3519\" data-end=\"3529\">Phone: <\/strong><span style=\"color: #0000ff;\"><strong data-start=\"3519\" data-end=\"3529\"><a href=\"tel:0225284602\">02 25284602<\/a><\/strong><\/span><\/li>\n<li><strong data-start=\"3556\" data-end=\"3566\">Email:<\/strong> <a href=\"mailto:Info@vaxilpharma.com\">Info@vaxilpharma.com<\/a><\/li>\n<li><strong data-start=\"3594\" data-end=\"3612\">Working Hours:<\/strong> Mon-Sat \/ 8:00-18:00<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-start\">\u00a0<\/div>\n<div class=\"mt-3 w-full empty:hidden\">\n<div class=\"text-center\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Policy for Medical Products \u00a0 At Vaxel, your satisfaction and safety are our top priorities. Due to the sensitive nature of medical products, we follow strict policies regarding returns and exchanges to ensure the quality and safety of all items we offer. 1. General Return and Exchange Conditions: Non-returnable or Non-exchangeable Products:To [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-9958","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"ts_team_thumb":false,"ts_testimonial_thumb":false,"ts_logo_thumb":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"emall_menu_icon_thumb":false,"emall_blog_thumb":false,"emall_blog_thumb_2":false,"emall_product_cat":false,"emall_product_cat_icon":false},"uagb_author_info":{"display_name":"vaxilpharma","author_link":"https:\/\/vaxilpharma.com\/en\/author\/vaxilpharma\/"},"uagb_comment_info":0,"uagb_excerpt":"Return and Exchange Policy for Medical Products \u00a0 At Vaxel, your satisfaction and safety are our top priorities. Due to the sensitive nature of medical products, we follow strict policies regarding returns and exchanges to ensure the quality and safety of all items we offer. 1. General Return and Exchange Conditions: Non-returnable or Non-exchangeable Products:To&hellip;","_links":{"self":[{"href":"https:\/\/vaxilpharma.com\/en\/wp-json\/wp\/v2\/pages\/9958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vaxilpharma.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vaxilpharma.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vaxilpharma.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vaxilpharma.com\/en\/wp-json\/wp\/v2\/comments?post=9958"}],"version-history":[{"count":0,"href":"https:\/\/vaxilpharma.com\/en\/wp-json\/wp\/v2\/pages\/9958\/revisions"}],"wp:attachment":[{"href":"https:\/\/vaxilpharma.com\/en\/wp-json\/wp\/v2\/media?parent=9958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}